FAQ
Whether you’re wondering about minimum orders, file types, or international shipping, you’ll find all the details below. Can’t see your question? Just hit “Ask Us a Question”, we’re always happy to help.
Can I order just a few boxes or do I have to order in bulk?
No minimum orders! You can order exactly what you need, whether it’s 1 or 100.
Do you offer design services?
We don’t offer in-house design. Customers must provide their own artwork, but we do supply templates and clear guidelines to make it easy.
What file type do you need for artwork?
We prefer high-resolution vector files (like .AI, .PDF, or .EPS). We’ll send full artwork guidelines once you place your order.
Can I see a proof before you print?
Yes! We always send a digital proof for your approval before we start production.
5. How long does the process take? From proof approval, production usually takes [e.g., 5–7 working days], plus delivery time.
What colours of foil do you offer?
We offer a range of foil colours, including classic gold and silver, rose gold, copper, black, white, and more. (We can send a foil chart if you’d like to choose.)
Can I personalise each box with different names or designs?
Yes, personalisation is available, but additional setup costs may apply if every piece is different. Just ask and we’ll advise.
What materials and box types do you offer?
We offer a range of premium gift boxes in various sizes, colours, and finishes.
Do you ship internationally?
We offer a range of premium gift boxes in various sizes, colours, and finishes.
What happens if there’s a mistake on my order?
If it’s our error, we’ll fix it immediately at no extra cost. If it’s due to incorrect artwork provided, we’ll work with you to find the best solution.