Returns Policy

Metallic Impressions is a family business based in beautiful West Sussex, founded with a passion for craftsmanship and a love of creating premium packaging that leaves a lasting impression.

At Metallic Impressions, we want you to be completely satisfied with your purchase. Please review our returns policy below to understand your options if you’re not entirely happy with your order.

Standard Products

For non-customized products:
  • You may return standard products within 14 days of receipt
  • Items must be:
    • Unused and in original condition
    • In original packaging with all components included
    • Accompanied by proof of purchase (order number or receipt)
  • Upon inspection and approval, we will process a full refund to your original payment method
  • Original shipping costs are non-refundable

Custom Foil-Printed Products

For personalized items:
  • Due to the bespoke nature of custom foil-printed products, we cannot accept returns unless:
    • The item is faulty or damaged upon arrival
    • We have made an error in production that doesn’t match your approved design
    • The product quality doesn’t meet our advertised standards
  • Each custom product is created specifically to your requirements, so please review your design carefully before approving

Faulty or Incorrect Orders

If you receive an item that is:

  • Damaged during transit
  • Contains a printing or production error
  • Different from what you ordered

 

Please contact our customer service team within 3 working days of delivery. We will:

  1. Review your claim and request photos of the issue
  2. Arrange for a replacement to be sent or process a full refund (including original shipping costs)
  3. Provide a prepaid return label if necessary

How to Request a Return

Contact us at returns@metallicimpressions.co.uk with:

  • Your order number
  • Description of the issue
  • Clear photos, if applicable
  • Your preferred resolution (replacement or refund
  • Wait for confirmation from our team before returning any items
  • Package the item securely to prevent damage during transit
  • Ship to the address provided in our return authorisation

Return Shipping

  • For standard returns of non-faulty items, customers are responsible for return shipping costs
  • For faulty items or our errors, we will cover the cost of return shipping via a prepaid label
  • We recommend using a tracked shipping service for all returns

Processing Timeline

  • Returns are typically processed within 3-5 working days of receipt
  • Refunds may take an additional 3-5 working days to appear in your account, depending on your payment provider

For any questions regarding our returns policy, please contact customer service at info@metallicimpressions.co.uk or call [Your Phone Number].