Terms & Conditions

This page (together with any documents referred to on it) informs you of the Metallic Impressions terms and conditions (Terms) on which we supply our products.

Please read these Terms carefully and make sure that you understand them before ordering any products from our site.

By ordering any of our products you agree to these Terms. You should print a copy of these Terms for future reference.

About us

The relationship between you and us

By placing any order with us, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts.

After placing an order, you will receive an order confirmation email from us acknowledging that we have received your order. All orders are subject to acceptance by us, and we will inform you if for any reason we cannot process your order. The contract between us will only be formed at the point that we send you our order confirmation email.

Availability and delivery

Your order will be fulfilled by the delivery date set out in our order confirmation email. In exceptional circumstances or in the case of a bespoke order we may inform you of a new delivery date.

Please note: We only deliver within the United Kingdom. We do not offer international shipping services.

Risk and title

The products will be your responsibility from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Prices and payments

The price of the products and our delivery charges will be as quoted on our site, except in cases of obvious error.

Unless stated otherwise, product prices exclude delivery costs, and product and delivery prices are inclusive of VAT. 

Payment for all orders must be by credit or debit card (unless we say otherwise). We accept payment with Visa, Visa Debit, Visa Electron, American Express, Mastercard, Maestro, and PayPal. Once you have submitted your order, your card will be debited automatically. Payment on account may be permitted for orders at our sole discretion. Please note that no changes to orders are possible once submitted by you.

Product prices and delivery charges are liable to change at any time, changes will not affect orders in respect of which you have already been sent an order confirmation email (subject to any change in the prevailing law).

Our site contains a large number of products, and it is possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will endeavour to verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when invoicing the order. Our invoices will be issued at, or as soon as practicable following, dispatch by us. Where any form of credit facility has previously been agreed by us, all invoices are payable within 28 days of the invoice date, unless we determine otherwise.

If a product’s correct price is higher than the price stated on our site, we will normally, (at our discretion), contact you for instructions before dispatching the printed product.

If the pricing error is obvious or unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the products to you at the incorrect (lower) price.

Specifications

We try to display and describe as accurately as possible the printed products which appear on our site, but do not give any assurance that the colours of products supplied will exactly match those displayed on your computer monitor or other printing systems.

In uploading any material to our site, including for the purposes of registering with the site, managing your online account and submitting a file or order, you agree and warrant to us that such material:

  • is accurate (where it states facts)
  • is genuinely held (where it states opinions)
  • complies with applicable law in the UK
  • does not contain any material which is defamatory of any person
  • does not contain any material which is obscene, hateful, or inflammatory
  • does not promote sexually explicit material or violence
  • does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • does not infringe any intellectual property rights of any other person
  • and you will indemnify us and keep us indemnified against any breach by you of any of the above warranties.

We are a print ready company and will print from the artwork that is provided to us by you (the customer). It is the customers responsibility to ensure that all artwork is compliant with copyright laws and regulations (including any wording or imagery used). Metallic Impressions cannot be held responsible for any breach of these laws/regulations.

All products are printed by us strictly in accordance with any file submitted by you to us with your order. To the fullest extent permitted by law, we accept no liability in respect of unwanted or defective products where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order.

Refunds, returns and reprints

It is not possible to return products for refund other than in the event of an order being produced to the wrong order specification or not to an acceptable standard. In either of these cases, we may (at our discretion) reprint free of charge. Any errors in printing must be reported via e-mail to the following email address: info@metallicimpressions.co.uk, please make sure to include your job ID number in the subject line. In order to qualify for a full refund, you will need to email us within 3 days of order receipt. We may also require you to return your order and/or provide photographic evidence of the issue with your order.

It is not possible to cancel an order once you have received your order confirmation.

We will notify you of any refund due to you via email within a reasonable period of time and will usually process the refund due to you within 30 days of the day we confirmed to you that you were entitled to a refund. We will refund the price of a defective product in full, together with any applicable delivery charges and any reasonable costs you incur in returning the item to us.

If the packaging of your order has been damaged, please accept the material from the courier and write on the document provided that you have accepted the package subject to checking. Once you have verified damage has occurred to the material inside the package you must contact us so we can process and reprint your order immediately.

If, when delivered, the printed product cannot be used because there is no packaging or the contents are unusable, please do not accept the material and mark the refusal on the document provided by the courier. You must then contact us at info@metallicimpressions.co.uk to inform us of the issue so we can proceed to reprint your order immediately. We cannot accept a claim for loss for items delivered via Royal Mail unless 14 working days or more have passed since the item was due to be delivered.

Third Party Websites and Services

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. If you decide to click on the link to view their website, or purchase services from a third party through our site, we shall have no liability in respect of those services and these links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

No warranty or representation is given that the information and materials contained in any links to third party sites are complete, applicable, fit for your purpose, or free from errors or inaccuracies.

As we have no control over the contents of those sites or resources, please ensure you check any third-party terms and privacy notices, in order to ensure you understand how they do business, and how they use your personal data.

Our liability

We will not be liable for any losses you incur whether actual or not that result from our failure to comply with any of the Terms and Conditions contained herein that fall into the following categories (even if such losses result from our deliberate breach):

  • a) loss of income or revenue
  • b) loss of business
  • c) loss of profits
  • d) loss of anticipated savings
  • e) loss of data
  • f) waste of management or office time

Nothing in these Terms excludes or limits our liability in respect of:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any breach of the obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982
  • defective products under the Consumer Protection Act 1987; or
  • any other liability that it would be illegal or unlawful to limit or exclude liability for

If we fail to comply with these Terms, we shall only be liable to you for the purchase price of the products ordered.

Please note that it is your responsibility to comply with all applicable laws and regulations of the United Kingdom. We will not be liable for any breach by you of any such laws.

Circumstances beyond our control

There may be occasions when we are unable to fulfil an order within your required timescales, or at all, as a result of circumstances or events beyond our reasonable control. Such circumstances and/or events include any acts, events, non-happenings, omissions or accidents beyond our reasonable control including without limitation, strikes, lock-outs or other industrial action, terrorist action or the threat thereof, civil commotion, disruption due to general or local elections, invasion, war, threat or preparation for war, fire, explosion, storm, hurricanes, flood, earthquake or other natural physical disaster, epidemic or pandemic, quarantine and any legislation, official advice or guidance, regulation or ruling (including failure to grant any necessary permissions) or actions of any government, court or other such competent authority. If such circumstances or events arise and they appear likely, in our reasonable opinion, to impact upon the delivery of products and/or the performance of any other obligation by us then we will use reasonable endeavours to inform you that your order has been delayed and we shall have no liability to you for any delay. If the period of delay continues for more than 30 days, then you will be entitled to cancel your order by notifying us by email to info@metallicimpressions.co.uk and you will receive a full refund.

Our right to vary these terms and conditions

We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason we deem necessary.

You will be subject to the terms and conditions in force at the time that you order products from us, unless any change to those terms and conditions is required to be made by law or governmental authority. In this case any changes made will apply to orders previously placed by you, or if we notify you of the change to those terms and conditions before we send you an order confirmation email. In this case we have the right to assume that you have accepted any changes to these Terms, unless you notify us to the contrary within seven working days of receipt by you of the products.

Entire agreement and third-party rights

These Terms (and any document expressly referred to in them) constitute the entire agreement between us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, undertaking or agreement between us relating to the subject matter of any contract.

We each acknowledge that in entering into a contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these Terms, or any documents referred to in them.

A person who is not party to these Terms or a contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Law and Jurisdiction

Contracts for the purchase of products through this site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English Law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the exclusive jurisdiction of the Courts of England and Wales.

Election Print

By proceeding with any order of election materials or election related printing you accept responsibility for ensuring the artwork contains the correct Imprint under The Electoral Commission guidelines. We reserve the right to refuse any orders which do not comply.